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David50
Reel Rookie
‎10-21-2023 06:17 AM

Roku Box Frozen on Home Page and Remote will not function

My Roku Box has become frozen on the home page. The remote has stopped working.  I have tried the typical things such  as unplugging all the connections and changing batteries in the remote. My suspicion is that somehow the box has fried itself but I really don't know. Any helpful thoughts are welcome.  Thanks, David

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renojim
Community Streaming Expert
‎10-21-2023 02:35 PM

Re: Roku Box Frozen on Home Page and Remote will not function

Do you have a voice remote?  Is there a microphone button on it or a pairing button inside the battery compartment?  If so, you may just need to pair it again.

How to set up your Roku® voice remote | Official Roku Support

Roku Community Streaming Expert

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David50
Reel Rookie
‎10-21-2023 07:24 PM

Re: Roku Box Frozen on Home Page and Remote will not function

No Voice Remote

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makaiguy
Community Streaming Expert
‎10-21-2023 07:30 PM

Re: Roku Box Frozen on Home Page and Remote will not function

Have you tried installing the official Roku Remote app to an Android or iOS mobile device?   If that works to control your Roku when the mobile device is connected to the same local network as your Roku, that tells you the problem is not with the Roku.  It also gives you an alternate way to control the Roku while you investigate issues with the remote.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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