Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Joshneedshelp
Newbie
‎06-03-2023 01:58 AM

Retrieve recordings that deletes at 12 am

Is there any way to retrieve the recordings that I didn't get to see. Roku automatically deletes my videos at 12:00 am. I need to view the deleted videos from 5pm to 12 am. Can I some how retrieve those deleted recordings from that time frame. Somebody broke into my home. I didn't get home to after 12 am. I didn't get to see those recordings. Please help ..

0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
‎06-03-2023 12:26 PM

Re: Retrieve recordings that deletes at 12 am

Assuming you're speaking of a Roku camera and assuming you have a Smart Home Subscription, you should be able to go back two weeks.

Roku Smart Home Subscription | Cloud Recording. Smart Detection. Professional Monitoring. | Roku

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply