Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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bh123wa
Channel Surfer

Removing channel & adding back still has previous users

HBOMax was an added channel and I needed to remove the account holder to enter a new account holder. I removed the channel, then added it back. It did not drop the old account. Looking how to do this. 

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8 REPLIES 8
renojim
Community Streaming Expert

Re: Removing channel & adding back still has previous users

You must restart the Roku device immediately after removing the channel and before adding it again.

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: Removing channel & adding back still has previous users

If the situation is not resolved via the remove/restart/reinstall process,, from within the HBO Max app, see if you can find a way to log/sign out of that account.  Then log back in to your desired account.  I don't have HBO Max to tell you where to look - explore the available menu options.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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KathyKay
Reel Rookie

Removing channel & adding back still has previous users

I tried removing Disney+ channel from my Roku, restarted the TV, added Disney+ again, still has previous account which is locked and unable to remove it.

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Ello2022
Roku Guru

Re: Removing channel & adding back still has previous users

@KathyKay  That’s not a Roku issue. Click on the a profile on Disney+. Once your on the main page go over to the left. Then go down to settings. Then logout

DBDukes
Community Streaming Expert

Re: Removing channel & adding back still has previous users


@KathyKay wrote:

... restarted the TV...


How? Did you turn it off and on again? If so, be aware that's not a reboot on a Roku TV. If you didn't use the menu system, you didn't reboot. Well, unless of course you unplugged the TV. That'll reboot the heck out of it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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KathyKay
Reel Rookie

Re: Removing channel & adding back still has previous users

Thank you Ello and DBDukes,

After chatting with the channel website, it was decided it would be best to factory reset the TV.  I did that and was able to reinstall the channel and was able to set up with my account.

Thank you for your help.  Much appreciated!

KathyKay

 

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Ello2022
Roku Guru

Re: Removing channel & adding back still has previous users

@KathyKay  So Disney told you to do a factory reset on your Roku TV? What? Not sure who the you spoke with but that isn’t the solution. Especially if you have multiple Roku devices.

A simply Google search for “How to log out of Disney+“ would have told you how to go about it. At least everything is ok. The advice you got was totally incorrect 

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KathyKay
Reel Rookie

Re: Removing channel & adding back still has previous users

Hello again, 

Thankfully I only had one TV that was reset to factory.  I was able to get my favorite channels back online, and was able to clean up some old channels.

In retrospect,  it was probably not the right way, but for me it worked.  I hear what you are saying!  Could have been disastrous! 

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