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MM518
Newbie
‎05-02-2022 12:13 PM

Bill for Disc+ via Roku, but cannot cancel via roku!

Hi! 

I get monthly bills for Discovery+ via Roku.com. But on the Roku site I am not subscribed to Discovery Plus. DiscoveryPlus.com has no record of me. HELP!

Thanks!

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3 REPLIES 3
renojim
Community Streaming Expert
‎05-02-2022 01:01 PM

Re: Bill for Disc+ via Roku, but cannot cancel via roku!

@MM518, do you have multiple Roku devices?  If so, do they all display the same email address under Settings->System->About?

It's also possible that you're a victim of a scam where the scammer is using Roku's name on your statement.

Roku Community Streaming Expert

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MM518
Newbie
‎05-02-2022 01:33 PM

Re: Bill for Disc+ via Roku, but cannot cancel via roku!

Thanks--I checked and we're all the same email address

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Alex-Roku
Retired Moderator
‎05-02-2022 02:28 PM

Re: Bill for Disc+ via Roku, but cannot cancel via roku!

Hi @MM518, we understand you are being billed for Discovery+ and are unable to cancel the subscription. This sounds frustrating, but don't worry, we are here to help. We are going to reach out to you in a private message to collect your account details so we can investigate further. 

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