Channels & viewing

[PatsyK9z]

Did not help even after turning off & restarting TV 

[wyt]

Does it do it for all programs, or merely some? It seems to be what happens when the app can't reach the advertising server that's at a different internet address than the main PBS streams. So when it can't reach that server -- which can be at any of a number of addresses and can fail to be reached either because of local firewall settings on your own systems or routing blockage in between you and there -- it just bombs out. Of course, PBS could write its app so when it fails just the advertising fails, and we still get the programs we've paid to subscribe for. But PBS values its advertisers over its public in this. 

Anyway, the question is because some shows seem to end up with different advertising servers than others, so sometimes some work while others don't.

[PatsyK9z]

Just PBS.  I followed some suggestion in settings to PERMISSIVE.  Didn't work. Set back to default.   Removed PBS.  Turned off TV.  Back on & reinstalled.  Still doesn't work.  

[PatsyK9z]

BTW it works fine on my phone.  This is an app I pay for monthly too.  Worked fine yesterday.

[MCYaras]

I cannot open the PBS app. I have tried uninstalling and rebooting my Roku. Then reinstalling the PBS app, but that doesn't solve the problem. I have model 3820X, am using software version: 14.0.4 build 12221-CU. Issue ID is FG-463-421. The app worked on Thursday, November 14. 

[RokuTakashi]

Hi, Community users.

Thanks for posting regarding the issue you have encountered with the PBS app.

Our team is here to help address the problem within the app. We would suggest following the troubleshooting steps that we'll provide in-order to resolve the issue. Kindly refer to the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists, we'd like to gather additional information so this matter can be investigated. Please provide the details below: 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Specific behavior of the issue.

Keep us posted if the issue has been resolved with the troubleshooting step or respond to this thread along with the requested information if the issue persists.

Best wishes,
Kash

[MCYaras]

Again, I already tried the reinstall trick.

I get Issue ID is FG-463-421

PBS version 5.8, build 3

The app worked on Thursday, November 14. 

[EvilBert1]

A lot of PBS Roku users seem to be having this problem starting in the last day or so.  I have reported the issue to PBS tech support, but they will not be open until Monday.  I have tried the remove, reboot, reload app approach without success.