Channels & viewing

[nuromri]

Is it a 4K tv?  Check the TV settings.  Apple TV wouldnt stream until I set it at 64 fps HDR

[nuromri]

Set HDR to 64 hz on the 4K tv. Solved issue instantly

[nuromri]

See my post re 4K tv settings 

[nuromri]

sorry not Hz but fps

[jhunter100]

I have on/off

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@nuromri wrote:

sorry not Hz but fps

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HDR+ and can't seem to adjust fps. (Samsung TV)

[JWBoulder · Accepted solution]

I also had the issue of Apple+ TV not playing 4K/HDR content via my Roku (4 Premier).  I always got the message “Video is not available, try again in a moment”.  Tried the uninstall/reinstall nonsense to no avail.

I finally found the problem. I'm using an LG OLED TV and in the picture settings for the TV there is an option called "HDMI Ultra Deep HD Color".  This was enabled by default on HDMI 1 of my TV.  Turning that option off immediately solved the problem with Apple+ TV.  It now works properly via my Roku to the LG OLED TV.

I hope this is helpful to others.

Additional resources that you might find helpful:

• Roku Community: Apple TV+ 6.0 app on Roku 3 "Video Not Available."
• Roku Support: How do I use the Apple TV channel on my Roku® streaming device?
• Apple Support: If you can't watch or stream movies and TV shows in the Apple TV app

[SC42]

Changing the display setting on the Roku Ultra from "Auto" to "1080p" resolved the problem. The issue stems from the fps at which Apple is transmitting its 4K video signal. Most current devices like the Roku Ultra are not compatible, even if they work with 4K. The 1080p display solves the problem.

[Anantha]

I’ve an LG TV and experienced the same problem. I made two changes on the TV before Apple TV worked

1. I disabled HDMI Deep Color

2. I explicitly picked HDR as the picture mode.

[rob374]

Same here with Roku Express 3930EU.  Was OK until the software was updated to 9.30 build 4194-AE three days ago.

[Iggy42]

You are my hero!

Thank you kind human!