A warm welcome here in the Roku Community, @Mvruffin!
We appreciate you reaching out. No worries. We're here to find you the best resolution possible.
May we first know on what specific app this issue occurs? As we checked your account, you have two TVs linked to your account: Hisense and ONN Roku TV. Does this happen to both of your TVs? If so, what troubleshooting methods have you taken to try and resolve the issue?
With more detailed information, the best course of action will be suggested. We'll be looking forward to your response!
Best regards,
Carly
Carly Y.
Roku Community Moderator
