On the Roku Channel app, when I click on "play" for any selection, it immediately shows "loading" then flickers back to the selection screen but never starts playing at all. All other streaming channels work we are only experiencing this issue when using the RUKO channel.
We have tried all trouble shooting recommendations from the thread this includes…. Uninstalling the channel, restarting the ruko device and reinstalling channel… deactivating and reactivating account and linked the new account the device…. After all trouble shooting we also restarted the device and still no a vail the ruko channel still does not work
Device information:
3420X - Roku stick
1HH46R012826
9.1.0 build 5009-05
Channel version : 2.5 build 19
Tracker ID when this issue occurs: 26-115-114
Kitchener, Ontario Canada
IP : 99.251.130.23
