Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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JD144
Channel Surfer

Re: Pureflix channel won't stay logged in

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Dropping back to the main Roku screen is a different problem than what I had as I could get successfully logged in to PureFlix, I just had to enter the log in data every time I wanted to watch something.  Pureflix eventually got that resolved as the channel now stays logged in on my roku devices.  As it seems that you have one roku device that works and another that doesn't you might want to try the steps of deleting the pureflix channel and reinstalling on the problem device.

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Hector-Roku
Retired Moderator

Re: Pureflix channel won't stay logged in

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Hi @katisch! To carry off what @atc98092 mentioned, it would be best to get directly in contact with Pureflix about your login issues. Roku does not store login information for our channel partners and would be unable to troubleshoot the channel not staying logged in for you. To contact Pureflix feel free to call 1 (855) 797-9690. If there is anything else you happen to have any questions or concerns over please let us know.

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