Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reel Rookie

Public TV channels not loading

Two public tv channels, All Arts and Thirteen Explore will not load. They flash and then go back to the home page. Using Roku Express 3930 Build 4180-AE. Tried uninstalling and re-installing, updating, re-setting. Etc. What else can I do?

0 Kudos
Roku Guru

Re: Public TV channels not loading

You can reach out to the developer of those channels for more information 

0 Kudos
Retired Moderator

Re: Public TV channels not loading


Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order. 

Does this clear up the issue you are seeing? If you are still unable to resolve the issue, you may need to reach out to the channel provider for further insight regarding their channel. Many channels on Roku are developed and maintained by the channel provider themselves. 


Danny R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.