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Ragss19
Newbie

Picture on movies and shows

When I turn my roju on the picture is fine for apps but when I turn a app on and go to watch something the picture is black, green, red, ect.

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RokuCarly
Community Moderator
Community Moderator

Re: Picture on movies and shows

We're grateful for your first post here in the Roku Community, @Ragss19.

Thanks for sharing your concern with streaming apps on your Roku. Rest assured that we will help you determine the cause and find you the best resolution possible.

Before proceeding, it would be great if you could provide us with additional information such as follows:

  • What specific apps are you experiencing this issue with?
  • Did your device recently receive any software updates prior to this happening that might have triggered the issue?
  • A photo of the issue for reference. (How do I insert an image in a post?)

Once we have this information, we'll be able to assess your concern and provide you with the most accurate resolution. 

In the meantime, please try rebooting your device under Settings > System > Power (skip if unavailable) > System restart to see if this makes any difference. 

We'll be looking forward to your response.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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