Channels & viewing

[beige279]

I have a Peacock subscription, but it is treating me like I only have a free subscription, most of the shows and movies have a "subscribe to watch" button on it, but if I click on it it says an error has occurred. I have a premium subscription, but I can only watch a limited amount of shows and movies.

[makaiguy]

@beige279-

Couple of questions:

• How did you subscribe to Peacock?  Directly with Peacock?  Through Roku?  Through some other service (Amazon, Sling, Google, etc.)?
• How are you trying to watch Peacock?  On the dedicated Peacock channel app?  Through The Roku Channel?

[beige279]

@makaiguy I am trying to watch it on Roku, I subscribed through Roku and it is acting like I don't have a subscription and I need to upgrade to Premium which I just paid for on December 1st and yes it has posted to my account. I have actually watched it on my Samsung TV and Roku, so that doesn't make a difference, but just in case something changed I turned on my Roku and it I had the same result, it is asking me for certain shows and movies to subscribe to Premium, so something is wrong

[makaiguy]

@beige279-

I subscribe directly with Peacock, not through Roku, so I don't know if this applies....

Saying you are "trying to watch it on Roku" doesn't say WHERE on Roku you are trying to view it.  I specifically asked about THE ROKU CHANNEL in my previous message, because for many channels subscribed through Roku, this is where you can access your subscription, not on the specific channel's dedicated channel app. 

I've learned to subscribe to all my premiums directly with each channel, rather than through any third party (Roku, Google, Amazon, Disney, etc.) to avoid just such complications.

[kingwolfman76]

i am going through the same thing... but... i didnt subcribe through roku i subscribed through peacock itself... im payin for premium... when i click on a show or movie it tells me to subscribe... i tried talkin with both peacock and roku but i get stupid bots or tells me to chat on messenger... and on roku it doesnt have any type of option... i want 2 speak 2 some1 live... not a freakin bot...

[RokuCarly · Accepted solution]

Welcome and thank you for posting here in the Roku Community, @kingwolfman76!

We apologize for any trouble and inconvenience this may have caused you but no worries! We're here to further assist you with this.

In this instance, since you have mentioned that you have a paid subscription directly from the app, it is highly recommended that this will be raised to the channel provider themselves as they are the ones who provided, maintained, and updated their app on the Roku streaming platform. 

We regret to hear that you are having problems reaching out to Peacock. Maybe their official support website will help you.

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly