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Prillensen
Newbie

Peacock not showing up as a channel

I cannot get Peacock to load on my Roku express. When I log onto my Roku account online, it shows up as installed, but is not showing up on the app or on the TV. I follow directions in an earlier forum post of network reset, device update & reset, clearing the cache… nothing seems to be working. Super annoying because it works perfectly fine on a different Roku device in our home. 

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Peacock not showing up as a channel

What's the model number as displayed under Settings->System->About?  If it's old, it may not support some apps.  Another thing to check is whether it's linked to the same Roku account as the device that can get it.  You can see the email address of the Roku account displayed under the same Settings->System->About screen.

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makaiguy
Community Streaming Expert

Re: Peacock not showing up as a channel

@Prillensen-

NBC says it wrote its Peacock app to be compatible with the following Roku models:

(Check your model number via Roku menu path Settings > System > About)

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later)
Roku TV and Smart Soundbar (model 5000X or later)

The X or other letters you may see at the end of the model number are distribution codes and are irrelevant to this issue.

Current as of April 1, 2024. Check the source listed below for updates.
[I think it's safe to assume that more recent models (higher model numbers) not yet listed by Peacock are supported.]

Source: https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Peacock is currently available to stream within the United States and certain U.S. territories (American Samoa, Guam, Northern Marian Islands, Puerto Rico and the U.S. Virgin Islands).
Source: https://www.peacocktv.com/help/article/where-is-peacock-available, Sept 19, 2023

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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