Thank you for the suggestion. I did it but unfortunately it did not fix the problem.
This behavior just started yesterday and on both my TCL Roku TVs. I wonder if there was an update to Roku or P+ issued yesterday?
Thanks again. Your suggestions are much appreciated.
Hi everyone,
Thanks for the posts.
If you are still experiencing an issue with Paramount+ not working on your Roku device, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information we will be able investigate further.
Thanks,
Danny
I am having the same issue. There was an update on Roku. I can’t figure out how to fix it. Until paramount updates it’s app. If I find out I will post it on here.
I can log in and pick a show and then as soon as it starts loading I get kicked back to the Roku tv home page. I’ve tried deleting the app and restarting my device and re downloading and it’s not working
We have a hisense model 50r6+ serial number x0010055j9gy
Software version 9.4.0 build 4210-94
Device I’d 5073h065j9gy
I am currently experiencing the same issue all day now.
Ugh having the same issue all day. It will let me watch live tv but won’t let me watch any of the programs.
Serial Number: X001001F3HPL
Device ID: S00MV04F3HPL
Software OS: 9.4.0 - build 4210-94
The issue occurs when I try to watch something on Paramount Plus. When I try to open a show within the app, it tries to load and then crashes and sends me back to the home Roku screen.
Issue ID: PL-170-093