Channels & viewing

[Therion012]

hello RokuRey-V

Hopefully you can help me with the same problem:

Issue ID 33-363-318

[RokuCarly]

Welcome to the Roku Community, @Therion012!

Thanks for informing us about this. Rest assured that we will review your concern thoroughly to determine the cause. 

Before proceeding, could you also provide us with your device's information so we can investigate? 

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)

We'll be looking forward to your response.

Thanks,
Carly

[Therion012]

Model: 3920X - Roku Premiere

serial number: YH00DL264433

Software version: 13.1.4 build 1512-91

Device ID: K429CD264433

[RokuCarly]

Hi, @Therion012.

Thanks for providing us with the requested details. Rest assured that we'll coordinate this with the team for review.

In the meantime, we'd like to gather further details such as:

• Where are you currently located?
• Were you able to access this app before? 
• Could you share with us the error messages prompted?
• Is this the only app you are having this issue with?

We'll patiently wait for your response.

Warm regards,
Carly

[Therion012]

Carly,

1) U.S. Naval Base Guantanamo Bay

2) Yes, without problem.

3) "Sorry, Paramount+ is not available in this region." However, no problem accessing app from Laptop or phone.

4) Yes. This is the only app on my Roku that I'm having an issue with.

[RokuCarly]

Hi, @Therion012!

Thanks for the added information.

In this case, Paramount+ might have changed their channel availability conditions on the Roku streaming platform. We highly recommend coordinating this with the channel provider for further clarification.

You may reach them here: Paramount+ Support

We hope this will be sorted out soon.

Regards,
Carly