Solving playback issues

[SonOfLiberties]

The ‘Continue Watching’ is a relatively new feature that Roku rolled out in a recent update. If you have this feature, there is a ‘Continue Watching’ section at the top of the Roku main screen. Per my original post, if you clear the ‘Continue Watching’ using the * button, this seems to have fixed the issue for me.

[LMC1972]

Ah ok thanks.  No we don't have that function available.  

[mmmelizabeth]

The support answers are not helpful, but we did what the above suggested - finding the "Continue Watching" feature on the main menu and clearing it out. The list keeps auto-populating stuff that we've seen a year ago, two years ago - it isn't reflective of what we have recently been viewing, which seems like a Roku tech issue 🙄

When we got diligent about clearing that out, the Paramount+ problems stopped. Crazy, huh?

But yeah, you can go call Paramount...

[thecroztm]

I removed the app and then reinstalled it. No longer having the problem. Hope that fixed it....

[SvetBeard]

Just found a fix. From Roku home, go to “Settings” then “System” then “Advanced system settings” then “Advanced display settings.” Now set “Auto-adjust display refresh rate” to off. 
That stopped the paramount+ preview blanking. Why Paramount just won’t let me turn off the video previews, I don’t know. You can turn off the auto sound and least and not deal with the blanking screen. 

[renojim · Accepted solution]

@SvetBeard, there's a new "Auto-play video" setting under Settings->Accessibility that's supposed to stop the videos from automatically playing when you're navigating around an app.  It appeared with the 12.5.5 update, but it isn't mandatory that apps respect it until October 2024 and even then only if the app is updated.