Channels & viewing

[Mim1]

We only started using the streaming stick yesterday, but all of a sudden BBC iPlayer stopped working and now all apps have stopped working. It's showing that there is no internet connection, however there is and on settings in network connection it shows that our internet connection is excellent.

Our laptops and mobile phones are connected to the same internet connection as well and they are working fine.

I'm new to using this ROKU streaming stick and not happy with this right now.

Update - 18.40pm - So the apps are now up and running, not sure what happened. However, is there a solution I can use for next time in case this happens again? We watch TV a lot, so to have the apps not working is a no go for us in the family!

[renojim]

@Mim1, occasionally, Roku devices (like any computer) have to be rebooted.  You can restart it by selecting "System restart" from Settings->System or Settings->System->Power (as appropriate).  Also, sometimes your network equipment (gateway/modem/router) has to be restarted even when everything else you have works.  Whenever you have a problem with a Roku device, one or the other or both of those will usually fix it.

[makaiguy]

@Mim1-

A possible explanation of your roku's net connection coming and going

Rokus can only use WiFi channels in some specific ranges as listed below.  If your router is set up to use an auto selection of the WiFi channel and could select a channel outside these ranges you will have no connection until it next auto-selects one in a supported range.  If you can't limit the auto-selection to specified ranges of channels in your router setup, then your best bet is to avoid auto-selection altogether and set to a specific channel in a range the Roku can use.

2.4 GHz WiFi band - Rokus use channels 1-11 as are used in North America.  They cannot use channels 12-14 that are used in some other regions.

5 GHz WiFi band - Rokus use channels 36-48 and 149-165.  The channels assigned to channels 50-64 and 100-144 are shared with other uses such as military, radar, and weather. These channels are termed DFS (dynamic frequency selection) channels and routers are supposed to automatically switch to a different channel if they detect one of these channels is in use in your area. Roku and many other home use devices and routers don't support these DFS channels.  If your router supports DFS channels, turn them off if you can or choose a specific non-DFS channel used by Roku.

[Mim1]

Hi Makaiguy, 

Thank you for responding. 

I've logged into my WIFI portal and it is currently on Auto and the channel being used for the 2.4 GHz WiFi band is 6. The only issue now is with BBC iPlayer,  We were using BBC iPlayer all day today and never had an issue until 6.30pm today. All it has is "loading please wait" and nothing else appears. Any suggesstions?

[renojim]

@Mim1, I would take the channel setting off of "Auto".  Since you're in the UK your router could switch to a channel above 11 which Roku devices don't support.  Maybe there's a setting that prevents it from using those channels, but I've never used "Auto" in my life and I rarely have an issue with any of my Roku devices or any other of my multitude of W-Fi connected devices for that matter.  Just pick a channel and stick with it unless or until you suspect a problem.