Greetings from the Roku Community, @Bethg98!
Thank you for bringing this to our attention. No worries! We'd be happy to coordinate this with the appropriate team to investigate further and determine the cause.
With this being said, kindly provide us with the following details below:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Current version of the Netflix app
Once we receive these details, we will make sure to create a report ticket immediately.
We'll be anticipating your response!
Best regards,
Carly
Carly Y.
Roku Community Moderator