Channels & viewing

[kazana]

I was trying to watch Netflix, but it wouldn’t load, so I tried other apps, none of them loaded, I tried resetting the roku, that didn’t work, tried resetting internet, that didn’t work, tried deleting apps, and redownloading them, once o tried to redownload, it said they could not be downloaded, tried factory resetting the whole roku, when it came back there were absolutely 0 apps, and nothing could be downloaded. Is the roku just broken?

[Anonymous]

Hi @kazana

Welcome to the Roku Community!

Do you get an error message when you try to access the channels installed on your Roku device? Could you tell us how your Roku device is powered? Is it plugged into the TV's USB port or a power outlet? In some instances, the TV's USB power is insufficient to power the device. Running your Roku device with insufficient power can result in instability, crashes, and other unpredictable behaviour, even if it appears to be operating normally.

Keep us posted if you have any further queries that we can assist with.

Warm Regards,
Lianna

[makaiguy]

Different Roku models have different capabilities and options so you can get better targeted help when you provide this information up front.   You can find this via Settings > System > About or printed somewhere on the Roku device itself.

One thing that can cause your reported symptoms is an ill-advised update to your router.   This has primarily been reported with routers supplied by Comcast/Xfinity, Cox, and AT&T so far, but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.  These updates have changed the router's connection settings on the 2.4 GHz wifi band from b/g/n to just g/n, causing Rokus connecting to the 2.4 GHz wifi band to lose their ability to connect to the network.  The solution is to set the router's 2.4 GHz configuration back to using b/g/n.

Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make this change for you:

• Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)
  
  
• Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)
  
  
• AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.