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Mavison · ‎11-04-2023

Express 4k 3820EU running 12.5.0 build 4178-CU, with MY5 app 2.8 build 209 - ie latest ones.

When My5 selected, displays logo then screen blanks.

I have tried power off/on, and deleting app and re-installing, but no change.

All other common UK apps seem to work fine, and internet signal good.

Any suggestions please?

renojim · ‎11-05-2023

When you removed it and reinstalled it did you restart your Roku device after you removed it and before you reinstalled it? If not, try again.

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renojim · ‎11-05-2023

When you removed it and reinstalled it did you restart your Roku device after you removed it and before you reinstalled it? If not, try again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

Mavison · ‎11-05-2023

No, I had not restarted it.

But I now have removed, restarted and added - and My5 now springs into life again!

Many thanks for that suggestion.

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