Channels & viewing

[randerton]

Yes, I've done all the fixes recommended by Roku but none of them worked.  The only thing that works for me is to reboot the Roku Ultra devices when the pink screen happens. Frustrating that Roku can't seem to diagnose and resolve this technical issue after so many have reported it. I will admit it's hard for me to reproduce as it's very random and occurs across various apps/channels -  so doesn't appear to be app/channel specific. 

[Steve983]

I too have the Pink screen problem. It's happening nearly every time I switch on my tv now. The only fix I have is to unplug the USB to the tv and that restarts the Roku. It's not a particular channel its the whole Roku box that has this problem. Very annoyed they don't seem to have any answers.

[Steve983]

So after having this pink screen screen problem for a couple of months something interesting happened - my tv died! Looks like it was the backlight - or one of them, which causes there to be no picture but with sound.

Anyway, I got a new tv yesterday and hey presto - no pink screen on the Roku! I have no idea how this makes sense, anyone have any ideas?

[alvinnepo]

This happen to me twice with my roku ultra 2022 I bought from amazon just this month. The only way to get out of it is by changing the input (hdmi 1(where roku is connected) to hdmi 2 and back again to hdmi 1) this will sort of restart the system or by unplugging the power supply. Good thing it still within the return window. I am returning it today and will just wait for any update before buying again. I am roku fan and I love my rokus. I even have the full on soundar, 2 speaker and subwoofer in my living room. 

[randerton]

I have many Roku's and have only ever had this happen on the two Ultra's I have.  Interestingly enough it has not happened now in quite a few months - and I haven't changed anything... Very odd... 

[RokuCarly]

Hi, @alvinnepo @randerton.

Greetings from the Roku Community!

Thanks for stopping by and sharing your resolution. It will be very helpful to other users who are experiencing the same thing.

For future reference, you may try the following troubleshooting steps to help you resolve this:

• How to system restart your Roku streaming device
• How to update the software on your Roku streaming device

Furthermore, feel free to reach out if you need assistance with anything, or you can create a new post for different concerns. You can also check our support website for additional troubleshooting resources. 

In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

[Rmetsch]

My screen has a pink lagging and it just started today. I’ve unplugged, checked internet, reset everything and it’s still not resolved. I was hoping I could find on here how to fix this. But it seems this is an ongoing problem. My TV is less than 2 years old. 

[randerton]

I had this problem on a consistent basis but only with my Roku Ultra devices.  A few months back the problem mysteriously seemed to quit happening.  I'm assuming it was some form of firmware/software issue with my Roku Ultras that appears to have been fixed with some Roku update as nothing changed with my various TV configurations.  I could always fix my pink shade issues with a Roku device reboot but of course that was a pain...

[RokuCarly]

Hi, @Rmetsch @randerton.

Welcome to the Roku Community!

We appreciate you for informing us about the screen display issues you've observed happening on your Roku streaming devices. Rest assured that we'll investigate this to determine the cause. 

In order to narrow down the cause, it would be appreciated if you could provide us with additional details such as follows:

• Does this happen during playback? If so, what specific content are you streaming, and in which particular app was this prompted?
• Does this also happen even when you are on the Home screen?
• When did this start happening? 
• What troubleshooting steps have you done so far to try and resolve this issue?

We'll be looking forward to your respond.

Best regards,
Carly