Hi @Cravczec,
Thanks for posting here in the Roku Community!
For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
Please let us know if there is anything else we can do to help you.
Thanks,
Anjelie
Anjelie A.
Roku Community Moderator