Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dreilly456
Reel Rookie
‎03-30-2024 10:12 AM

Moved channels not saving

Jump to solution

When I move channels on our Roku Express 4K+, to change the order of them on the Home screen, they revert to the order they were in when after I power down and up again.  I'm doing this all on the same device - a new LG B3 TV.

Any help is appreciated!

Labels (1)
0 Kudos
Reply
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert
‎03-31-2024 07:41 AM

Re: Moved channels not saving

Jump to solution

@dreilly456-

Strange, indeed.  When you've moved the channel tile to its desired position in the grid, do you press OK to lock its position in?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

View solution in original post

Reply
2 REPLIES 2
makaiguy
Community Streaming Expert
‎03-31-2024 07:41 AM

Re: Moved channels not saving

Jump to solution

@dreilly456-

Strange, indeed.  When you've moved the channel tile to its desired position in the grid, do you press OK to lock its position in?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Reply
dreilly456
Reel Rookie
‎04-01-2024 04:22 AM

Re: Moved channels not saving

Jump to solution

Thanks - I got it working. 

Yes, I saved each change using the OK button the first time I tried this, but somehow it all reverted when I power cycled.  But I did the process all over again yesterday, and it stuck this time.  Weird!  

Thanks again.

0 Kudos
Reply
Labels