Channels & viewing

[JillP]

Hello, 

I am unable to find a show that premiered 9/23/2024 on Fox Nation on the Roku Channel.  The show name is Truths by Vivek Ramaswamy.   

I have made sure the updates are current, I have re-started the app, I have tried to update the Fox Nation on the Roku Channel app itself with no luck, tried to delete the app and re-add it, but it appears now as if:

Premium channels to which you have subscribed THROUGH ROKU will not let you remove them from the Roku on-screen interface as long as you have an active subscription. The best you can do is "manage the subscription" and cancel future payments.Mar 26, 2024.

So if this is an issue with this show, how many more are missing from the 3 channels that I subscribe to on Roku?  Must I wait a month until my subscription is about to review and cancel them all and re-add each one from the NON Roku app?  I am not the only one who has had this issue, I have checked the questions and this has been brought up since last year (even though they were different shows).  Please help.  

[RokuCarly]

Welcome to the Roku Community, @JillP!

Thanks for informing us about this. We'd like to share further information about this show.

We've checked, and the show Truths With Vivek Ramaswamy is available to stream via the standalone Fox Nation app. If I understand your concern correctly, are you accessing this inside The Roku Channel? If so, please be informed that this is a separate app, and you'll find this content directly from the Fox Nation app.

However, if you're accessing this directly from the Fox Nation app and have confirmed that this content is missing, we highly recommend directly coordinating this with the channel provider, as they manage and maintain their app on the Roku streaming platform independently. 

You may reach them here: Fox Nation Support

We hope you find this information helpful.

Best regards,
Carly

[JillP]

Thank you for your help.  If channels subscribed through Roku do not update like individual apps that are subscribed to out of Roku, I'm going to cancel all my auto renewaks because it is too much trouble to contact each subscription of the four I currently subscribe to through Roku.  I honestly don't feel that subscribers should have to contact channels for content that is on their app and isn't on theirs through Roku.  It seems that Roku would do the updates or give us a viable option TO update.   I know that this isn't your fault and I thank you for your assistance and answer.  

***I have now cancelled all four apps and will resubscribe to them through their websites.  

[RokuCarly]

Hi, @JillP.

Thanks for responding. We completely understand your input and we'd like to add further information about this. 

If content is missing inside The Roku Channel, we can coordinate this with our content team for review and correction. However, if this is missing inside a standalone app, please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider as we don't have access through it.

Nevertheless, we respect your decision. Feel free to reach out anytime you need help, or you may create a new post for a different concern.

In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly