Channels & viewing

[MatthewT]

I recently subscribed to Max not on the max app, but on "Max on The Roku Channel." I was looking forward to watching all four episodes of Uzumaki, however the Roku channel only has 3 out of the 4 episodes; but the standard Max app has 4. The worst part is, when you subscribe via the Roku channel, you cannot use that to watch the same content through the standalone Max app. So, if any Roku higher-up sees this, please fix this issue swiftly!

[RokuTakashi]

Hi, @MatthewT 

Thanks for posting, and welcome to the Roku Community!

We appreciate you bringing this to our attention. Our team is aware of the issue and is actively working to resolve it. We will continue to provide updates in this thread as we make progress.

In the meantime, thank you for your patience and understanding.

Best wishes,
Kash

[MatthewT]

@RokuTakashi Hello Kash, I'm just checking in to see if your team still remembers this case. I assume you guys have a lot on your plate and are working your hardest to get episode 4 on the Max Roku Channel, but since it has been a week I just want to make sure you guys haven't forgotten to send update replies.

Again, no need to feel rushed, just checking in to make sure my case hasn't been forgotten since you guys get a lot of support requests.

Thanks

[RokuTakashi]

Hi, @MatthewT 

We appreciate the inquiry for updates.

We have reached out to our team for updates regarding the progress of the investigation. It has been acknweoldegd and is currently being further reviewed. Rest assured that we'll keep you posted once we hear back from them.

Thank you so much for your patience and understanding.

Best wishes,
Kash