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808Chase
Newbie

MTV app won’t play shows on first try

I just get a spinning loading wheel when I choose a show. I have to quit the app and try again. I’ve tried uninstalling and reinstalling the app but no luck

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1 REPLY 1
RokuKariza-D
Retired Moderator

Re: MTV app won’t play shows on first try

Hello @808Chase

I hope you're doing well.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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