Channels & viewing

[RayKiss]

The MGM+ channel is pausing (twirling circle) and nothing works unless I go back to the movie intro page and press return to movie.  Any suggestions on how to remedy this?

[RokuERey · Accepted solution]

Hi @RayKiss,

Greetings from the Roku Community!

Thanks for flagging this playback issue going on with the MGM+ channel. We're here to help.

Most playback issues could happen either affecting your network or the channel alone. We would recommend trying the steps listed below and see if that helps.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

You can also check for additional troubleshooting here: How to resolve a channel playback issue.

If the issue persists, we recommend reporting it to the channel support team for additional assistance. They might need to update the channel to resolve it. Channels on Roku are managed directly by the channel provider.

You can contact them here at MGM+Contactus.

Let us know if there's any support the Community can provide to you.

Thanks,
Rey