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gasser9
Newbie
yesterday

MAX app PAUSE FUNCTION IS A ROKU GLITCH

I've read posts from five months ago regarding the PAUSE FUNCTION ISSUE ON MAX. I have the same problem and it's incredibly frustrating. I've tested every possible solution and have concluded this is definitely a ROKU PROBLEM - NOT MAX! When are you going to fix this glitch? It's unacceptable you haven't solved the problem yet but continue to refer customers to MAX support. FIX IT ALREADY!

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RokuTakashi
Community Moderator
Community Moderator
yesterday

Re: MAX app PAUSE FUNCTION IS A ROKU GLITCH

Hi, @gasser9 

Welcome to the Roku Community.

We appreciate you for taking the time in sharing with us your concern regarding the Pause feature issue with the MAX app, and we're here to refer you to the right support to get this issue fixed.

Please be advised that a feature and functionality of apps on Roku are managed by the channel provider. Since this issue is happening only with the MAX app, it would be best to contact them and let them know about your experience with the Pause function of their app. They can provide you with a workaround or develop an update to resolve the issue.

You may reach them here: Max Support

We hope for your understanding in this matter.

Thanks,
Kash

 

 

Takashi O.
Roku Community Moderator
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