Issue Tracking Board

[tbarstow]

Yes.  It always worked until yesterday.  Now ir wants a login.

[Mrg2zz]

Device 1

3920X

YH00C5899225

14.0

25-008-798

58.2 build 2

Device 2

4230X

6325AP14047

14.0

47-008-810

58.2 build 2

[Dleehoch]

I did your instructions, and I have the same issue on every device. Issue ID is 1L-010-434. I have updated everything and it literally happens almost daily. Please don't make me switch from Roku. This is getting insane.

[m_t]

There are no updates, i’ve tried Roku’s recommendations and every roku device i have in my house, which is many, are getting logged out the day after logging into Max. this is ridiculous and has been going on for a few months. every single one of my non roku devices do not have this issue with Max like Roku does. please fix this. is it ruining the roku experience and we are thinking about getting rid of these devices if this is not resolved. you guys have had more than enough time.

[RokuTakashi]

Hi, @Kcb5250 

Thanks for posting, and welcome to the Roku Community.

We understand that you are having the same issue as reported in this thread, and we appreciate you for providing the information we needed to investigate this matter further.

An update will be provided in this thread once there is any progress with the investigation.

In the meantime, your patience and understanding are greatly appreciated.

Thanks,
Kash

[RokuTakashi]

Hi, @m_t @Dleehoch 

We appreciate your post here in the Roku Community.

Please be informed that we are aware of this issue, and is currently being investigated by our team. We want your cooperation in further developing the investigation to address this matter.

We would request you provide the details we have asked for in this thread. The information you provide is essential for the investigation as it will be the basis for working for a resolution.

Keep us posted.

Thanks,
Kash

[Mrg2zz]

device 1

3920X

YH00C5899225

14.0

25-008-798

58.2 build 2

device 2

4230X

6325AP14047

14.0

47-008-810

58.2 build 2

Only happens with MAX

[RokuTakashi]

Hi, @Mrg2zz 

We appreciate you for keeping us posted.

The information you've provided with us has been forwarded to the appropriate Roku team for further review and investigation.

As this is being worked on by our team, appropriate measures will be taken to speed up the development of the resolution.

Hoping for your patience and understanding.

Thanks,
Kash

[klk88]

@RokuTakashi 

I need help with MAX app requiring me to sign in every single time.

TCL model 55S451

Serial number X012006VRPRH

Device ID S0JSH3DVRPRH

OS version 14.1

[Daveyhatton]

Just started happening on both of our Roku’s over the past week.