Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Lose all sound Multiple cold boots

Ok so I could not find anything about the loss of volume or sound. I have a Roku ultra and about 3 to 5 times a day. I have to reboot the Roku to get my sound back. It usually happens when I pause the video and then when I come back and restart it, there is no sound rebooting. It always fixes it but it’s quite annoying to have to do it so I frequently.  #sound 

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Community Streaming Expert

Re: Lose all sound Multiple cold boots


If you have the newer Roku Ultra (4800/4801/4802) models, try disabling the Auto Power Savings feature and see if that resolves the issue for you.  Has reportedly caused some HDMI issues. (loss of communication).

Settings/System/Power/Auto Power Savings/20-min [Disable]

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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