Channels & viewing

[ektojaz]

Have tried software update, unplugging TV for 30 minutes, power system reset, and finally pushing the reset button on back of the tv. Nothing is working, the Live TV Guide time immediately shows incorrect time. The Home screen shows the correct time (10:40 pm Nov 10th). The Live TV Guide shows 6:31am Nov 11th.

If this cannot be corrected, then next step is to write a very bad review for your TV, then replace it.

Please help me fix this issue, that began yesterday, Nov 9th.

Model LC -58Q7370U

S/N G19097 SH02371

Build Date April 26, 2019

[dchrsv]

I'm having the same problem.  Rebooted, updated apps, time zone on automatic all ok.  Home Screen has correct time but Live TV has incorrect time and displaying programs beginning at 2am (when it's 6pm), 

Thanks

[RokuTakashi]

Hi, @dchrsv 

Thanks for posting, and welcome to the Roku Community.

We appreciate you letting us know about the issue you have encountered with the incorrect time on Live TV. Our team is here to help. To resolve the issue, we recommend performing the troubleshooting step.

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

If the issue persists after performing the steps below, we'd like to request further information so our team can review this matter.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Photo referring to the issue.

Keep us posted on what you find out.

Best wishes,
Kash