Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Level 7

Live ROKU EXPRESS okay: movies don't upload?

Live ROKU EXPRESS streaming works. However, all movie downloads aren't downloading spins a few seconds and returns to the play button.

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Community Moderator
Community Moderator

Re: Live ROKU EXPRESS okay: movies don't upload?

Hello @sanchin10

We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. Are you receiving error messages or codes when accessing the channel?
3. What troubleshooting steps have you taken so far to try to resolve the issue? Have you removed the channel, restart the device the add the channel back? Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.
4. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue

Please keep us posted and we'll continue assisting you from there.


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