Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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ng137
Newbie

Re: Is Roku app and Roku channel down?

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Chat wait time is 25 minutes. Must be an outage or maintenance or something like that. 

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Billsmith1975
Reel Rookie

Re: Is Roku app and Roku channel down?

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Mine is down too.

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Leel
Newbie

Re: Is Roku app and Roku channel down?

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What are you calling main tv and secondary tv?

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VSF
Newbie

Re: Is Roku app and Roku channel down?

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Experiencing the same here. Customer support Chat is down also. Would be nice to know if their system was down.

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Indy919
Binge Watcher

Re: Is Roku app and Roku channel down?

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There is an issue on the Roku side. 

This was posted by their team:

 

"Service Interruption] The Roku Channel and other services experiencing AWS outage

Hello Roku Community,

Please be aware of a service interruption impacting streaming on The Roku Channel. Some Roku devices may be unable to activate, update, and add new channels.

If you are trying to activate a Roku device, update Roku device, or add a new channel, we would recommending to please try again later.

Thanks for your patience as we manage this disruption."

CR444
Channel Surfer

Re: Is Roku app and Roku channel down?

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Roku is aware of the issue and is investigating and apparently working it, so no need for more community posts.

Andi7036
Newbie

Re: Is Roku app and Roku channel down?

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I am having the same issue 😕 

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Pjf1
Newbie

Re: Is Roku app and Roku channel down?

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I’m having the same issue

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Donl77
Newbie

Re: Is Roku app and Roku channel down?

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It will not load content!! I unplugged and replugged, checked for software update, did a factory reset and it will not load content.

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davrolo
Newbie

Re: Is Roku app and Roku channel down?

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Having similar problem with Roku.

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