Channels & viewing

[Ellie222]

I renewed this subscription, and new billing went into effect 5/23/2023. However, it's not showing up as one of my subscribed channels. 

Why don't ya'll have a direct way to communicate? 

[RokuERey]

Hi @Ellie222,

Greetings from the Roku Community!

Thanks for bringing this to our attention about the subscription access on your Acorn. We'd like to take a closer look at this. 

Have you tried restarting your device from Settings>System>Power>System restart. See if you're able to access your Acorn subscription again.

Let us know if the suggested option helps you out.

Otherwise, please get in contact with our billing folks here (Choose the option for Accounts, Billing, and Subscriptions.)

Warm regards,

Rey