Hi Community users,
Thanks for posting your concern about accessing the NFL app/channel to the Roku Community.
You can follow the steps below to help or see if this resolves the issue:
- Using a browser, go to id.nfl.com/account on a computer, phone, or tablet.
- Sign out of the website (if you’re currently signed in), then sign back in.
- After signing back in, you should see a prompt to re-consent. Please try this and let us know if it resolves the issue.
- If the consent pop-up does not appear, please sign out and sign back in again.
- Once consent is accepted on the website, return to your Roku; the pop-up should be gone.
- If the pop-up still appears, restart your Roku, reopen the NFL app, and try again.
If these steps do not resolve the issue, please keep us updated. We are actively working with our partners at the NFL app to find a solution.
All the best,
Chel
Jecheal R.
Roku Community Moderator
