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SarahMa
Newbie
‎09-21-2024 07:48 AM

I can’t install Disney+ channel!

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Hey!

I tried to reach out to the customer support and found no help 😞 

please anyone know why I can’t download/install Disney+??

mind you I have the app in my phone and laptop.

i have the roku streaming stick 4k

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renojim
Community Streaming Expert
‎09-22-2024 09:43 AM

Re: I can’t install Disney+ channel!

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@SarahMa, sorry, Roku doesn't support Saudi Arabia.  Many providers (like Disney) choose to not support their Roku apps in regions Roku doesn't support.  It doesn't matter that it's available on other devices.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.

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makaiguy
Community Streaming Expert
‎09-21-2024 08:09 AM

Re: I can’t install Disney+ channel!

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@SarahMa-

In what country are you located?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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SarahMa
Newbie
‎09-21-2024 08:18 AM

Re: I can’t install Disney+ channel!

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@makaiguy 

Saudi Arabia 

but I have the Disney app on all my other devices so I don’t get why it would be a location issue 😞

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renojim
Community Streaming Expert
‎09-22-2024 09:43 AM

Re: I can’t install Disney+ channel!

Jump to solution

@SarahMa, sorry, Roku doesn't support Saudi Arabia.  Many providers (like Disney) choose to not support their Roku apps in regions Roku doesn't support.  It doesn't matter that it's available on other devices.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Reply
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