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Cadh20000
Reel Rookie

I already have a Crunchyroll subscription but RokuChannel Crunchyroll doesn't give option to login

I already have a #Crunchyroll subscription but #RokuChannel Crunchyroll only gives the option to make a new one and to get a free trial, there is no option to simply login to an existing account.

I have checked both the #Roku and #Crunchyroll websites and there is no option to link them either.

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4 REPLIES 4
andyross
Roku Guru

Re: I already have a Crunchyroll subscription but RokuChannel Crunchyroll doesn't give option to log

If you have your own subscription, install and use the standalone Crunchyroll app. Services on The Roku Channel are ONLY accessible by subscribing through The Roku Channel.

Cadh20000
Reel Rookie

Re: I already have a Crunchyroll subscription but RokuChannel Crunchyroll doesn't give option to log

The problem with that is that for some weird reason the RokuChannel version apparently has show(s), at least one anyway, that the standalone doesn't. Unfortunately it is one of my favorites too, "Ghost Hunt".(I haven't seen it since they took over Funimation and closed down its streaming service.)

Using the Search from the Roku main menu locates it, both the show and individual episodes, in the "Crunchyroll on RokuChannel" but even going through the entire catalogue of shows in the standalone Crunchyroll, in "A-to-Z" mode so I can be sure not to simply overlook it, fails to have it show up.

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andyross
Roku Guru

Re: I already have a Crunchyroll subscription but RokuChannel Crunchyroll doesn't give option to log

It's possible the show is no longer available and the Roku database is out of date, especially as it is both a new month and a new year. There have been similar problems with other shows.

Unless someone with a Crunchyroll subscription through TRC can verify, I would not consider it reliable.

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makaiguy
Community Streaming Expert

Re: I already have a Crunchyroll subscription but RokuChannel Crunchyroll doesn't give option to log

When attempting to login to a channel for which you have a subscription, you may see a screen like this:

b.jpg

This is an offer to pre-enter your email address, using the address you have associated with your Roku account, as indicated.   If you used a different email address with this channel, then do NOT click "Continue", click "Use different email" instead and proceed to enter the correct address.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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