Channels & viewing

[stevehat008]

I added a channel on my account but can't find it on my player.

[RokuMary-F]

Hi @stevehat008,

Welcome to the Roku Community!

When you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown?

If the Roku account is your email address, we would recommend trying to perform a manual update on your Roku device.
Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now

You may also refer to this link for more information: How to add channels to your Roku® streaming device | Official Roku Support

Keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary

[stevehat008]

I am. It's not that. Thanks.

[renojim]

What's the model number of the player and what's the channel?  Not all devices are capable of running all channels, especially if it's an older device.