Channels & viewing

[SirMatthewKBE]

I have an issue with Hulu.  I believe it to be a Roku issue, so I thought I'd try here first.  For my various tv shows, I have added episodes to "My Stuff." When I go to the particular series, I get the option of Episodes, My Episodes, across the top.  As you can see from the attached screen shots, it only lists the episodes I've added for seasons 8, 9, 10.  Online, on Hulu's website, it lists all of them, from seasons 2-11. 

I did uninstall and reinstall the Hulu app but that didn't fix it.   Is this just a difference between the app and the Hulu website?   

Thanks for any help.  

Showing All EpsidoesMy Episodes (lots missing)

[renojim]

It's not a Roku issue.  Hulu is responsible for how their app functions.

[SirMatthewKBE]

Thanks.  I'll contact Hulu.  I wish their support was as good as Roku's! 

[SirMatthewKBE]

I contacted Hulu support.  We went though a number of steps and it was determined that the Roku must be limited by available storage in showing all of my saved content.  I have no idea how much storage I have used.  I believe I have 2GB of storage.  I have not downloaded any content that I am aware of, other than the apps themselves.  I only have 9 apps total.  Pluto, Britbox, Hulu, Prime, Disney+, Roku Channel, Roku Photo Streams (apparently screens savers), Tubi and Plex.  

Update: I toyed with removing items from "My Stuff - My Episodes" and then re-adding them.  It appears I cannot have more than 12 episodes saved in My Stuff on the Roku.  As I removed items, one at a time, and checked, an older one I had saved would then appear.  Limited absolutely to 12 episodes. 

They are all listed on Hulu.com, though, so I guess I can at least access the list until I've got them all memorized.  I just wish could have them on the Roku because then I can just watch the ones saved.  

[SirMatthewKBE]

Any ideas? 

[RokuCarly]

Hi, @SirMatthewKBE.

Greetings from the Roku Community!

Thanks for informing us about the issues you're currently experiencing with the features inside the Hulu app. We'd like to provide further information about this. 

In addition to what our Community Expert provided in the above post, Hulu's Support team will be able to assist you further with your concern as they develop and manage their app on the Roku streaming platform independently. 

Furthermore, the Roku Ultra LT has a 2GB RAM. It may be possible that your saved list will affect your current storage. 

We hope you find this information helpful.

Best regards,
Carly