Channels & viewing

[RVO]

Have replied to your email. Was it received?

[RokuNimfa-C]

@RVO

Thanks for getting in contact.

I apologize for any confusion, but we did not send you an email message. However, you can send us a private message with your information, and we will do our best to assist you. 

We'll keep an eye on your message.


Regards, 
Nimfa

[RVO]

Ive emailed the information twice. And you still do nit have it??

[RVO]

Roku device model: 4800X x - Roku Ultra

Serial Number: X01000108N34

DeviceID: S02A20A08N34

Software OS/version: 11.5 build 4312-C2

Channel: Hulu

Version/Build: 6.67 build 1

Tracker ID: 34-118-915

[RokuNimfa-C]

@RVO

Thanks for the information.

I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, We'll be sure to update this Community thread.


Regards,
Nimfa

[SRayC]

I’m having an identical issue. We have attempted the following:

factory reset

unplugging modem and reconnecting to internet 

logging out of Hulu and back in

Also— Disney Plus screen won’t load, logo comes up then takes us back to tv home page. 

[RokuAnjelie]

Hi @SRayC 

Thank you for posting here in the Roku community.

We understand that you having issues with your Hulu and Disney Plus channels. However, have you tried removing the channel to see if it helps?

• Remove all the affected channels.
• Restart your device before adding the channel back in to ensure the process is successful. by navigating to Settings > System > System restart.
• Go to the Roku streaming store and re-add the affected channel.

Please keep us informed on how you're doing.
Thanks,
Anjelie