Channels & viewing

[dcx1971]

Hi,

I have an issue with Paramount+ and Showtime accessing shows. 
I used to have the basic Paramount+ channel through T-mobile for free for a year. I just upgraded to Paramount+ and Showtime bundle for $11.99 through Roku. I

t’s the same login credentials, but when I try to access I can watch the shows on Paramount and Showtime. I checked my account status and it says that have the Paramount+ / Showtime bundle. 
I can get hold of a person at Paramount+. It’s really frustrating. Thank you in advance for any suggestions or solutions for my problem. 

[andyross]

As I constantly say: NEVER subscribe through a 3rd party. Always subscribe DIRECTLY with a service. This eliminates all sorts of weird problems.

[RokuERey · Accepted solution]

Hi @dcx1971,

Thanks for joining us here in the Roku Community!

For further assistance, we would recommend getting help from our Account and Billing team.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!

Regards,

Rey