Channels & viewing

[Traveldoc]

We signed up for the Hallmark Channel on Roku 

It worked for months, now - every time we turn on Hallmark it requires us to sign in.

Anyone know how to resolve this?

We LOVE the Hallmark Channel - but this is a long process to click in the email and password every time we watch. 

#Hallmark 

[Kyle22]

Same problem here too. Making me crazy.

[DBDukes]

Are you sharing your login with others? Some app developers will make you re-authenticate if it detects a login from a different IP address.

If the credentials are only being used at the one location, then there may be some bad data stored within the app. If that's the case:

1. Remove the app
2. Reboot the Roku
3. Reinstall the app

Log in again and see if it retains the data. 

If you have multiple Roku devices:

1. Remove the app from one Roku device
2. Reboot all Roku devices
3. Reinstall the app on one Roku device

Log in and check each device.

Don't skip any of the steps, and don't jumble the order of the steps.

[RokuMary-F]

Hi @Kyle22,

Thanks for reaching us.

For more information about that channel's account authentication, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Hallmark Movies Now support here: https://customercare.hmnow.com/hc/en-us/articles/115012907987-Want-to-speak-to-Customer-Care-

Thanks,

Mary

[Traveldoc]

WOW, thanks - I will try it (we did NOT share the log in and use it on 2 different TV's in our home, same IP address)