- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hallmark Channel - have to keep signing in
We signed up for the Hallmark Channel on Roku
It worked for months, now - every time we turn on Hallmark it requires us to sign in.
Anyone know how to resolve this?
We LOVE the Hallmark Channel - but this is a long process to click in the email and password every time we watch.
#Hallmark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Hallmark Channel - have to keep signing in
Same problem here too. Making me crazy.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Hallmark Channel - have to keep signing in
Are you sharing your login with others? Some app developers will make you re-authenticate if it detects a login from a different IP address.
If the credentials are only being used at the one location, then there may be some bad data stored within the app. If that's the case:
- Remove the app
- Reboot the Roku
- Reinstall the app
Log in again and see if it retains the data.
If you have multiple Roku devices:
- Remove the app from one Roku device
- Reboot all Roku devices
- Reinstall the app on one Roku device
Log in and check each device.
Don't skip any of the steps, and don't jumble the order of the steps.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
![Community Moderator Community Moderator](/html/@AD43EB727E6141118C965DC7B9513EEA/rank_icons/rokuemployeerankimage.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Hallmark Channel - have to keep signing in
Hi @Kyle22,
Thanks for reaching us.
For more information about that channel's account authentication, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
You can reach Hallmark Movies Now support here: https://customercare.hmnow.com/hc/en-us/articles/115012907987-Want-to-speak-to-Customer-Care-
Thanks,
Mary
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Hallmark Channel - have to keep signing in
WOW, thanks - I will try it (we did NOT share the log in and use it on 2 different TV's in our home, same IP address)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Hallmark Channel - have to keep signing in
I am having the same problem about having to login each time you want to watch Hallmark Movies Now, or rather my wife is and she is handicapped and losing her memory so can't do it herself. I pay the subscription directly to Roku and I can't find a way to delete the app. On doing a little research it would seem that if you subscribe to a channel directly through Roku they won't let you delete the channel. On 30 of this month I am cancelling my subscription and then intend to subscribe directly with Hallmark. I hope then I will be able to delete the app and do as you suggested.