Thanks for the follow up.
Can you please provide us with all of the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate further.
Thanks,
Danny
Dear Danny,
Your post appears to be roughly identical to your 10-26-2021 post in this thread, which I responded to on 11-21-2021. Please identify which specific portions of my 11-21-2021 response to you were insufficient, if any.
Version 11.5.0 build 4235
tlc 65s435
cx169x
I have 5 of them and they all have the same problem. My iPad and iPhone have no issue with the HDHOMERUN.
Was there ever a support resolution to this? I have the same exact annoying issue.
Thanks for the post
It doesn't look like you've provided the actual Roku device information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-Can you also please note from which device you generated the Tracker ID from?
Thanks,
Danny
Dear Danny,
The device information for that Tracker ID is Roku TV 7130X, TCL Model 50S423, Serial YN004M402939, device IDJ39964402939 and software version 11.0.0 Build 4193-30.
However - as previously stated - these errors are consistent across the extensive Roku family of devices that I have.
Thanks for the information.
I have pass along your concerns to the appropriate Roku team.
Thanks,
Danny
RokuDanny-R
Were these issues passed along to the team? If so, have they had the opportunity to investigate the issue? It appears this is a rather widespread issue based on the number of comments in this thread.
I'm running through Plex, forcing it to transcode at 4mbs max and the problem went away.
This happens if your signal isnt perfect. The app does not recover when the signal becomes week, it appears to handle errors poorly. You probably have a better chance reporting this to Silcondust.
