Channels & viewing

[LNL1]

Have @Prime on Roku, added PBS - why are some seasons not available? Contacted @PBS and they said all should be accessible. Is this a Roku, Prime or PBS issue? Have encountered this before with other channels on Roku. 

[RokuERey]

Hi @LNL1,

Warm greetings from the Roku community, and thanks for getting in touch.

We appreciate you bringing this to our attention, and we'd like to see more of what's going on here.

Would you be able to inform us how you are able to access this channel? Is it a standalone channel, or does it immediately link to premium subscriptions on The Roku Channel?

In addition, we strongly advise that you give the troubleshooting procedures listed below a try to see if they can resolve the issue.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Please keep us posted!

Thanks,

Rey