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Steineroo
Reel Rookie
‎08-30-2022 06:56 PM

Directv Stream App issues loading

My Directv Stream app keeps not loading and I have to uninstall and reinstall. It’s worked fine for Months. Everything is updated. This is happening on Roku TV and stick. A couple of times it has even shut down and erases the app mid-stream. 

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makaiguy
Community Streaming Expert
‎08-30-2022 10:54 PM

Re: Directv Stream App issues loading

After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel.   Without the restart you may not get a clean reinstall.

So the process is:

  • Remove the channel
  • Restart the Roku
  • Reinstall the channel

You'll find the System restart option under Settings > System > Power on some models, or if not there under Settings > System ... or just unplug from its power source for a few seconds then plug back in.

  1. (Note: if you have a Roku TV with "Fast start" enabled, turning the tv off and back on just puts the TV into and out of a standby state and does NOT give you a complete restart - use the instructions above.) 
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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