Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Reel Rookie

Authentecation token not valid on Willow Tv app

Willow app not working on Roku streaming 4K stick

I installed Willow app 2.1 and is trying to login but getting a “authentication token is not valid” error. I can login to my Willow account fine through all other methods

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Roku Guru

Re: Authentecation token not valid on Willow Tv app

Hi @Briwal

Thanks for the post.

Does the issue only occur on the Willow app or across other channels installed on your Roku stick?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!

All the best,

Kariza D.
Roku Forum Moderator
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