Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Reel Rookie

Direct tv stream loss of channels and dvr

For the last 4 weeks i have lost all local channels and dvr woth directv stream. Theyvare saying its roku. But not to call roku. It works on my phones and laptop just not my roku tv or stick. Is anyone else having this issue? 

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Community Streaming Expert

Re: Direct tv stream loss of channels and dvr

Have you tried removing the app from your Roku and reinstalling it?

When problems are confined to a particular channel app, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to assure you have a good copy of its latest version may fix the problem.  It is not a cure-all, but is the first thing I would try.

Remove/reinstall procedure:

  1. Highlight channel on home screen.

  2. Press * key on the Roku remote and choose Remove channel option.

    [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. You can click this and follow the prompts to cancel your subscription and prevent any more payments, but your subscription and channel access will continue until your subscription period runs out. Due to a programming decision by Roku, you will not be able to remove the channel app via the Roku interface until the subscription period runs out.

    Instead, for immediate removal, try removing the channel via the official Roku remote app on an Android/iOS phone/tablet connected to one of the Rokus on your account. At the bottom of the first screen, click Search and do a search for the installed channel name. On the resulting screen you should get options to Launch the channel on your Roku, or Remove the channel. I've never tried to remove a subscribed-thru-Roku channel (I haven't had one for years) but it's been reported this works even while the subscription is still active.

    This will remove the channel from your Roku account, and thus from ALL Rokus linked to that same Roku account.

    Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System. Repeat on any additional Rokus linked to this Roku account.

    [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast TV start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]

  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.


  • The channel will be added to the END of each Roku's channel grid.
  • The Roku on which you performed the reinstall should get the installation immediately. Other Rokus linked to this Roku account may not get the channel until their next automatic update check. You can force an immediate update on any unit via Settings > System > System update.
  • If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Reel Rookie

Re: Direct tv stream loss of channels and dvr

I have uninstalled reinstalled. Signed out signed in. Unplugged everything.  Reset my router. Only thing i haven't done is factory reset my tv. Dtv is saying its on roku and to buy a dtv stream box which kinda defeats the purpose of a smart tv. I did not uninstall then hard shut down before i reinstalled though i will try after work. Thanks so much!

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Reel Rookie

Re: Direct tv stream loss of channels and dvr

Unfortunately this didn't fix it either. Thanks so much for the information. 

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