Channels & viewing

[sheilaniermeier]

One afternoon recently, BritBox simply stopped connecting. We  have followed all instructions for fixing this, but the connection is apparently broken. We are paid up for BritBox until October.

[RokuCarly]

Hi @sheilaniermeier

A warm welcome here at the Roku Community!

Thanks for reaching us regarding this matter. We'd be more than happy to assist you with this.

Just to clarify, whenever this issue occurs, is there any error message prompted at your screen? If so, kindly provide us a screenshot or a photo.

In addition, does this happen to a specific channel? What troubleshooting steps have you done so far?

Looking forward to your response so that we may be able to provide you with an accurate resolution.

All the best,
Carly