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SCOTTWPAUL
Newbie
‎09-12-2023 01:57 PM

Commercials Do Not Appear- only audio

On the ROKU channel, when a commercial comes up the episode freezes, but the commercial audio plays. When it finishes, the screen goes blank. If I press the right arrow then OK, the commercial will start over with both audio and video, and then the episode continues.

This only happens when I'm watching streamed TV episodes like "Crossing Jordan" and "Third Watch" (those are the only episodes that I have been watching on the ROKU channel).

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RokuJohnB
Community Moderator
Community Moderator
‎09-12-2023 05:45 PM

Re: Commercials Do Not Appear- only audio

Hi @SCOTTWPAUL,

Greetings from the Roku Community!

We understand you're having a problem with the Roku channel. We're happy to help you. Please follow the steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting Check for updates.

Please keep us posted on what you find out.

All the best,

John

John
Roku Community Moderator
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