Skipwyatt50
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06-30-2024
03:19 PM
Close caption not synching on multiple channels
2 REPLIES 2
LAMike240
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07-01-2024
12:11 AM
Re: Close caption not synching on multiple channels
Same issue. All apps. Up to 10 seconds early.
already tried system reset.
![RokuERey RokuERey](https://emoji.slack-edge.com/T05KD8SM03X/working/1f49d1a42c44a111.gif)
RokuERey
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07-01-2024
09:52 AM
Re: Close caption not synching on multiple channels
Thank you for reaching us here in the Roku Community!
We appreciate you for sharing your report about this, and we'd be more than happy to support here.
To better isolate this, we'd like to learn more of this. Though it's an issue with all the channels, could you share as well if this is an issue with all the content on the platform?
We would also recommend removing at least one of the channels that has an issue and seeing if that makes a difference. Please follow the steps below.
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
We'll be looking forward to your update.
Thanks,
Rey
ERey.
Roku Community Moderator
Roku Community Moderator